Pains we solve
- Unclear guardrails and risk around data access
- “Demo‑ware” without measurable ROI
- Hard to evaluate, version, and improve prompts
Our approach
- Policy‑aware retrieval with permissions enforced at the source
- Safety filters, prompt escrow, and rollbackable versions
- Evaluation sets with quality and latency SLOs
- Observability for drift, token usage, and cost
Deliverables
- RAG/agent architecture with security model
- Evaluation harness, metrics, and dashboards
- Playbooks for incident response and red‑teaming
- Enablement for product and support teams
Benefits
Support deflection
35%+
CSAT
+10–20%
Time‑to‑first‑response
−30–40%
Audit readiness
Built‑in guardrails